Return Policy Procedure :

1. If you are not pleased with your purchase and wish to return it , simply contact us in writing within 8 days of delivery to arrange for its return and an option to purchase a similar priced item as an exchange will be available to you, less the postage or shipping costs. Please note this is not available to customers outside the EU who have purchased a large item (eg. furniture) that has been shipped.

Terms Of Sale at the time of purchase.

2. We will aknowledge your return request within 3 working days.

3. You will ship/post the item back to us within 3 days of the acknowledgement:
* We strongly advise the item to be returned via the original carrier, in its original packaging, we also strongly recommend being insured for its purchased price, we must recieve the item in the same condition as when it was shipped/posted to you - no refund or exchange will be offered to damaged returned items!.
* We recommend you use delivery tracking and get a delivery receipt.
* The buyer pays for return shipping and insurance.

*From time to time we run offers of Free delivery within the UK, if you decide you would like to return your item within the 8 day cooling off period, you will be refunded the purchase price less our postal costs to send out to you initially, your return costs to us are none refundable and payable by you.

4. We will verify the returned item has arrived and will issue a full purchase price exchange offer or refund within 30 days . If the item is not in the condition it was originally sent out to you i.e damaged we will not issue an exchange or refund.

Additional Return Policy Information

* This policy does not apply to customers outside the UK, please contact us for returns if you are purchasing outside the UK.

* Damaged items are handled separately as described immediately below.

Damaged in transit Item Procedure

* Please do not return items damaged in shipment/postage, as doing so will void the shipping insurance.
* Damage claims can only be made on items shipped with insurance. * We recommend that all shipments be insured. If a buyer requests that an item not be shipped insured, in writing, we are not responsible for loss or damage to that item in shipping.
* To begin the process, please contact us and alert us to the damage. * Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
· Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them. * In the event that you, the recipient, files the claim, we will provide you with the necessary insurance information.

Items not as described

Items described as very good condition and excellent condition and Mint condition are used to describe items for their age. We will endeavour to be as accurate as possible when describing any item. If when you receive the item it is not as described on the site, we reserve the right to offer a replacement, partial refund or whole refund.

* We strongly advise the item to be returned via the original carrier and in its original packaging, we also advise insured for its purchased price, and must be received in the same condition as when it was shipped/posted to you .
* We recommend you use delivery tracking and get a delivery receipt.

4. We will verify the returned item has arrived and will issue a full purchase price exchange offer or refund within 30 days . If the item is not in the condition it was originally sent out to you i.e damaged we will not issue an exchange or refund.
Our Policy is designed to help ensure a smooth, enjoyable buying experience.

Electronic communications

When you visit Deco-World.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

By reading and visiting Deco-World.com you understand and agree to our terms and conditions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Deco World 2-3 Grenville Street, Bideford, North Devon EX39 2EA United Kingdom